The Zendesk blog is a great place to find tips and tricks for interacting with customers. Whether you’re a business owner looking to boost customer satisfaction or a support agent looking for new ways to solve your clients’ issues, you can find tons of useful information here. It’s also a great way to keep up to date on industry best practices.
There’s a lot to know about the company, from its origins in Denmark to its extensive global network of users. It’s one of the largest help desk software providers in the world, with over 4,000 employees in 160 countries. And that’s not counting the thousands of companies that use its products.
One of its best features is its ability to provide real-time collaboration between customer service representatives. With this feature, agents can easily access customer records and share them with other team members. That’s especially helpful for addressing tickets that require additional expertise or knowledge.
Another feature is an audit logging tool. This allows agents to keep track of changes they make to their help desk software. They can also search their history to make sure they’re not accidentally overwriting someone else’s work.
Another feature is a knowledge base, which lets your support agents save time by automatically capturing and organizing relevant information. Using this tool, you can create interlinked articles, FAQ sections and other content that’s relevant to your business. You can even link products or services for even more efficiency.
Another great feature is the ability to customize your Zendesk desk to match your company’s branding. With Zendesk blog a little CSS tweaking, you can create a beautiful look for your support center. If you’re planning on using your desk to manage eCommerce, you can even choose from a variety of color schemes and logo designs to match your business’s style.
The company also boasts a 41-page yearly report on the state of customer experience trends. It’s a great way to keep up to date with what’s hot and what’s not, so you can make the right choices for your business.
Although Zendesk has a ton of features, it does have some pitfalls. For example, it’s a bit expensive. Buying a subscription is a major investment, so you need to be certain you’re getting what you pay for. Also, if you plan to take advantage of the product’s full suite of features, you’ll need a desktop computer and plenty of storage space. In fact, Zendesk requires Windows or macOS, along with JavaScript enabled. To get the most from your investment, you’ll want to set up a local backup of your data.
Finally, the company’s Luminaries program gives you exclusive access to events, free training, and early access to new products. Not only will you receive freebies, but you’ll be able to network with other Zendesk customers and professionals.
Overall, there’s a lot to like about the Zendesk product, and if you’re in the market for a help desk solution, you should consider Zendesk.